Identifying and Ranking Performance Evaluation Criteria of Retail Warehouses Using the Fuzzy Best-Worst Method
Abstract
Efficient management of retail warehouses is associated with multiple challenges, and identifying key criteria for evaluating the performance of these warehouses is of particular importance. The primary research question in this study is: which criteria are more important for evaluating the performance of retail warehouses? In this study, performance-related criteria were initially identified and extracted through a comprehensive review of the literature and analysis of previous research. Subsequently, these criteria were evaluated using the fuzzy Delphi method and expert opinions in the field. In the next step, the validated criteria were ranked and prioritized using the fuzzy Best-Worst Method (FBWM) to determine the relative importance of each criterion. The results of the study indicated that inventory accuracy and transfer time are of high importance and have a direct impact on warehouse productivity and cost reduction. Additionally, labor productivity, picking time, stockout cost, and transfer quality were among other important factors, highlighting the role of human efficiency in improving warehouse performance. Criteria such as transportation cost, safety, and compliance with standards were considered less important compared to others. These findings are consistent with many previous studies and emphasize that accurate inventory management and optimization of warehouse processes are essential for enhancing efficiency. These results can assist managers in making better decisions aimed at improving warehouse performance and increasing customer satisfaction.
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