شناسایی و رتبهبندی معیارهای ارزیابی عملکرد انبارهای خردهفروشی با استفاده از روش بهترین-بدترین فازی
چکیده
مدیریت کارآمد انبارهای خردهفروشی با چالشهای متعددی همراه است و شناسایی معیارهای کلیدی برای ارزیابی عملکرد این انبارها اهمیت ویژهای دارد. پرسش اصلی این پژوهش آن است که کدام معیارها برای ارزیابی عملکرد انبارهای خردهفروشی مهمتر هستند. در این مطالعه، ابتدا معیارهای مرتبط با عملکرد انبارها از طریق بررسی جامع ادبیات و تحلیل تحقیقات پیشین شناسایی و استخراج شدند. سپس این معیارها با استفاده از روش دلفی فازی و نظرات متخصصان حوزه ارزیابی شدند. در گام بعد، معیارهای تأییدشده به کمک روش بهترین-بدترین فازی رتبهبندی و اولویتبندی شدند تا اهمیت نسبی هر معیار مشخص شود. نتایج تحقیق نشان داد که معیارهای دقت موجودی و زمان انتقال از اهمیت بالایی برخوردارند و تأثیر مستقیمی بر بهرهوری و کاهش هزینههای انبارداری دارند. همچنین، بهرهوری کارگر و زمان برداشت، هزینه کمبود موجودی و کیفیت انتقال از دیگر عوامل مهم بودند که نشاندهنده نقش کارایی نیروی انسانی در بهبود عملکرد انبار است. معیارهایی مثل هزینه حمل و نقل، امنیت و رعایت استانداردها نسبت به سایر معیارها اهمیت کمتری داشتهاند. این یافتهها با بسیاری از مطالعات پیشین همخوانی داشته و تأکید میکنند که مدیریت دقیق موجودی و بهینهسازی فرآیندهای انبار برای افزایش کارایی ضروری است. این نتایج میتوانند به مدیران کمک کنند تا تصمیمات بهتری در جهت بهبود عملکرد انبارها و افزایش رضایت مشتریان اتخاذ کنند.
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حق نشر 2025 علم تصمیم گیری و سیستم های هوشمند

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