Exploring the Potential of ChatGPT in Human Resource Management: Opportunities, Challenges, and Strategic Insights

Raha Aghaei; Ali Akbar Kiaei; Mahnaz Boush; Zeynab Barzegar; mohammad zavvar; Mahan Rofoosheh

Authors

Raha Aghaei Department of Computer engineering, Sharif University of Technology, Tehran, Iran Author https://orcid.org/0009-0001-7889-0328
Ali Akbar Kiaei Department of Artificial Intelligence in Medicine, Faculty of Advanced Technologies in Medicine, Iran University of Medical Sciences Author https://orcid.org/0000-0003-0734-7923
Mahnaz Boush Cellular and Molecular Biology Research Center, Shahid Beheshti University of Medical Sciences, Tehran, Iran Author https://orcid.org/0000-0001-6890-6675
Zeynab Barzegar Department of Artificial Intelligence in Medicine, Faculty of Advanced Technologies in Medicine, Iran University of Medical Sciences Author https://orcid.org/0000-0001-7834-2412
mohammad zavvar Department of Computer Engineering Sari Branch, Islamic Azad University, Sari, Iran Author https://orcid.org/0000-0003-1351-2921
Mahan Rofoosheh Computer engineering group, Alborz Vocational Technical University, Alborz, Iran Author https://orcid.org/0009-0001-0017-1462

Keywords:

Large Language Models, ChatGPT, human resources management, automation, data-driven decision-making

Abstract

The merger of ChatGPT and human resources management is transforming the way firms manage their workforces. This white paper addresses the primary benefits and obstacles of applying the ChatGPT in human resource management, providing a complete analysis of its effectiveness, integrity, and impact on decision-making. ChatGPT enhance human resources operations by automating repetitive tasks, decreasing biases in hiring and performance review, and enabling individual employee development programs. It also allows data-driven decision-making through predictive analytics and delivers significant insights into employee performance and engagement. However, successful deployment of a ChatGPT involves seamless interaction with existing systems and constant learning and modification to meet privacy and security concerns. Ethical considerations, such as transparency and justice, are vital to creating confidence and guaranteeing the responsible use of artificial intelligence. Based on real-world applications and first-time user experiences, this paper gives strategic advice for HR professionals and businesses to employ ChatGPT successfully and build a more efficient, inclusive, and data-driven HR environment.

References

A study of artificial intelligence on employee performance and work engagement: The moderating role of change leadership. (n.d.). Retrieved November 2, 2025, from https://ideas.repec.org/a/eme/ijmpps/ijm-07-2021-0423.html

Aghaei, R., Kiaei, A. A., Boush, M., Vahidi, J., Barzegar, Z., & Rofoosheh, M. (2025). The Potential of Large Language Models in Supply Chain Management: Advancing Decision-Making, Efficiency, and Innovation (No. arXiv:2501.15411). arXiv.