Presenting a Dynamic Capabilities-Based Model of Petroleum Products Logistics Management
Keywords:
Logistics management, Dynamic capabilities, Petroleum products, Fuzzy DEMATELAbstract
The logistics management of strategic petroleum products is essential for providing timely and appropriate services. Accordingly, the present study aimed to present a dynamic capabilities-based model of petroleum products logistics management using a qualitative–quantitative approach. The research method was multiple content analysis (deductive and inductive) in the qualitative section and causal in the quantitative section. The statistical population of the study consisted of participants including managers and senior experts in the logistics sector of the National Iranian Oil Products Distribution Company, among whom 21 individuals were selected through purposive non-probability sampling. Data were collected through semi-structured interviews in the qualitative section and a questionnaire in the quantitative section. The qualitative findings showed that the model consists of four dimensions: “strategic capability,” “organizational integration capability,” “infrastructure and technology capability,” and “service operational capability.” These dimensions were confirmed using the fuzzy Delphi method. The causal relationship findings obtained through fuzzy DEMATEL indicated that “strategic capability,” “infrastructure and technology capability,” and “organizational integration capability” are causal factors, while “service operational capability” is an effect factor and receives the greatest influence. The components of “transportation management,” “service organization,” “order management,” “data and information management,” and “advanced technology” had the highest weight and importance. These findings highlight the importance of collaborative transportation scheduling and planning, procurement planning, and timely responsiveness to customer requests, indicating that managers can achieve superior logistics objectives by focusing on capabilities, facilities, and technological infrastructures.
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